FAQ

Yes. Orders from outside Japan are handled through WorldShopping, a proxy shopping service.
Add an item to your cart on the product page and you will be guided to the WorldShopping checkout.

WorldShopping is a service that purchases items from Japanese online stores on behalf of overseas customers and ships them to your country or region.
Payment, international shipping and post-purchase inquiries are handled by WorldShopping.

Payment is made on the WorldShopping checkout screen.
Please check the available payment methods and currencies there.

Prices on this site are shown in Japanese yen.
The total amount, including international shipping, service fees and any duties, is shown on the WorldShopping checkout screen.

Cancellations and changes after ordering follow WorldShopping's policy. Please contact WorldShopping support.

Items are shipped from Japan and delivered to your country or region via WorldShopping.

Please check the WorldShopping checkout screen for destinations, delivery times and shipping fees.

Depending on your country or region, customs duties or import taxes may apply.
Please see the WorldShopping checkout screen and guide for details.

Please contact WorldShopping support to check the status of your delivery.

Returns and exchanges for overseas orders follow WorldShopping's policy. Please contact WorldShopping support.

We are sorry for the trouble. Please contact WorldShopping support with photos showing the condition of the item.

They differ in silhouette and in the size of fan included.
・Short: a cropped silhouette. Comes with mini fans and is lightweight.
・Long: long sleeves with airflow down to the cuffs. UPF50+. Comes with standard fans.
・Relax: a roomy silhouette. Size S comes with mini fans; size M comes with standard fans.
See each product page for sizes and materials.

Long sends air down the arms too, so it tends to feel cooler when the temperature stays below about 30°C.
When it is above 30°C, we recommend Short.

The set includes the jacket, fans and cable. A power bank is not included.
See each product page for full set contents.

All electronic parts, such as the fans and cable, can be removed. Please remove them before washing at home.
Once the electronics are removed, you can wash it like an ordinary windbreaker. See the care label on each product for details.

Put it in the battery pocket on the inside of the jacket. See the user guide (Japanese) for details.
https://fanqlo.jp/pages/start

From the 2026 models, the power bank pocket has moved to the side, making the switch easier to reach.

The waist can be adjusted with the adjuster. With the waist fully loosened, it measures about 108 cm, and you can wear it within that size.

No. The overseas set does not include a power bank.
Because lithium-ion batteries are restricted in international shipping, the set is sent without one. Please prepare a power bank that meets the specifications below.

Yes. For delivery addresses in Japan only, you can add our power bank (made by a Japanese manufacturer, PSE certified, ¥1,700) to your order.
When you visit from Japan, it appears at the bottom of the Shop page. If you buy it together with a jacket, shipping is charged only once.
It cannot be shipped overseas, including via WorldShopping. If you are ordering from outside Japan, please prepare a power bank that meets the specifications.

We recommend:
・Output port: USB-A
・Output: DC 5V / 1.5A or higher
・Capacity: 10,000mAh (37Wh) or more
・PD (fast charging) support is not required

Yes, as long as it meets the specifications above. However, we cannot guarantee operation with every model.
*Fans may not run properly with models rated below 5V / 1.5A.
*The quality and safety of a power bank you provide are the responsibility of its manufacturer.

Measured continuous run time from a fully charged 10,000mAh (37Wh) power bank:
[Standard fans] (Long, Relax M)
High: approx. 5h 30m / Medium: approx. 9h 4m / Low: approx. 12h 45m
[Mini fans] (Short, Relax S)
High: approx. 9h 18m / Medium: approx. 11h 5m / Low: approx. 15h 7m
*Measured with a specific power bank. Actual times vary with your power bank's capacity, remaining charge and conditions of use.

[Standard fans] (Long, Relax M)
Weight: approx. 289g (2 fans + cable) / Size: approx. 106mm diameter, 34mm thick / Speed: 4800rpm / Airflow: 32L/s
[Mini fans] (Short, Relax S)
Weight: approx. 143g (2 fans + cable) / Size: approx. 76mm diameter, 26mm thick / Speed: 3500rpm / Airflow: 25L/s

Yes, between models that use the same fan size.
・Standard fans: Long, Relax M
・Mini fans: Short, Relax S

Please refer to the manual included with the product. A video guide (Japanese) is also available.
https://fanqlo.jp/pages/start

This is usually caused by the power bank's auto-standby feature. Many power banks stop supplying power when the current is low or when unused for a while.
Press the power button on the power bank once to wake it, then turn the fans on. If it keeps happening with the same power bank, try a different model.

It is not waterproof. Wet fans, cables or power banks can cause malfunctions or accidents, so on rainy days please remove the electronics before wearing it, or avoid using it.

Generally, power banks of 100Wh or less may be carried in cabin baggage but not in checked baggage.
Limits vary by airline and country, so please check with your airline before flying.

For questions about orders, payment, shipping or returns, please contact WorldShopping support.